Custom support packages for your unique needs
Basic$0/month(Included by default in all pricing plans except Ultimate) | Priority$499/monthor 10% of monthly fees (whichever is higher) | VIP$1499/monthor 15% of monthly fees (whichever is higher) | |
|---|---|---|---|
| Support Coverage | 24/7/365 | 24/7/365 | 24/7/365 |
| Meeting Durations / Week | ✗ | Up to 3 Hours | Up to 6 Hours |
| Training & Demos | ✗ | 1 Hour of Monthly Live Training | 1 Hour of Weekly Live Training |
| Live working session with our engineers | ✗ | Up to 1 Hour / Month | Up to 1 Hour / Week |
| Leadership Connect | ✗ | ✗ | Up to 30 mins / Month |
| Proactive Consulting | ✗ | Once / Month | Once / Week |
| Onsite Visit | ✗ | (Expenses Charged) | (Expenses Charged) |
| 3rd Party Integration Support | ✗ | Up to 3 Softwares | Up to 10 Softwares |
+SLA (Initial Response/Update) | |||
+Support Channels | |||
Choose your preferred support option today and get the help you need, tailored just for you.
Keep your Streaming Platform running at peak performance
Shortfundly’s services delivery covers the globe 24 hours a day, 7 days a week, and 365 days. A Shortfundly certified expert in troubleshooting, diagnostics, and service delivery engagement owns each case.
Though our help articles cover a vast variety of questions, when you don't find articles you can always log a ticket and our experts will be happy to help.
We are available on any platform of your choice. You can reach out to us on Chat, Phone, by Email, Ticket or WhatsApp.
We provide how-to guides, help videos & 1:1 sessions to make your onboarding smoother. Plus we conduct dedicated training sessions to the Shortfundly admins, and users while your platform is being set up.
Our Hands-On Walkthrough (HOW) Sessions are specialized engagement sessions where our developers directly interact with your developers on the issues and enhancements.
We conduct weekly status update and support calls to make sure your platform is running smoothly at all times. Support for critical live streaming sessions too.
Use the Shortfundly Help Portal to access technical support resources and reach out to product support experts quickly and easily.
A forum to discuss your issues and get answers from fellow users & Shortfundly experts.
Learn more →Personalized support packages that offer on-demand support with great SLAs.
Learn more →Troubleshoot both simple and complex issues. Follow along at your own pace with rich media.
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From launching your own streaming website & app to monetization, companies around the world use Shortfundly to simplify their streaming business.
Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently with Shortfundly Services.
Multi-channel support for your streaming platform to address end-user queries & issues while you focus on content creation/syndication/enhancements.
Learn more →Critical Events Support is your insurance policy against unforeseen challenges during critical events like website launches, live streaming events, and movie releases.
Learn more →Our Professional Services team works with you to ensure a hassle-free integration of streaming capabilities into your existing IT infrastructure and processes.
Learn more →We deliver high-quality, customized CMS management services. We ensure all requirements associated with CMS are met on time, while you work on your core business strategy.
Learn more →By choosing our design services, you gain not only a skilled designer but also a collaborative partner dedicated to bringing your vision to life through thoughtful and impactful design solutions.
Learn more →Get tailored advice on product definition, best practices, and user journey optimization to boost growth and enhance engagement across your web, mobile, and TV apps.
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