End-user Support Services
Shortfundly offers multi-channel end-user/subscriber support for your streaming platform to address queries & issues while keeping business disruptions at bay. It allows you to focus on your core business i.e. content creation/syndication/enhancements and leave end-user support to us.
End-user Support Service Benefits
Provide Personalized Support for Your OTT Subscribers
Tattle – Ticketing Platform
Tattle is a web-based ticketing & collaboration platform where customers can participate in responding to queries/issues when support executives need help. All the issues reported across support channels will be tracked with unique identifiers.
24x7x365 Support
Shortfundly assures faster response & resolution without geographic limitations. A team support executives will work 24/7/365 on a shared services model to provide responses to end-users queries across the channels.
Multi-Channel Support
Depending on the preference of each end-user, support requests can be raised across Calls, Emails, Live Chat & Ticketing systems thereby making it user-friendly and comprehensive for the end users.
Expedited Technical Support
Support for any technical issues/queries of End Users is directly addressed by the Shortfundly team (in many cases without the involvement of the customer) leading to a faster resolution to End Users’ queries.
SLA-based Responses & Updates
Customers can be assured of SLA-based responses and updates to their end users on various queries/issues raised across support channels.
Other Service Offerings
Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently with Shortfundly Services.
Professional Services
Our Professional Services team works with you to ensure a hassle-free integration of streaming capabilities into your existing IT infrastructure and processes.
Learn more →CMS Management Services
We deliver high-quality, customized CMS management services. We ensure all requirements associated with CMS are met on time, while you work on your core business strategy.
Learn more →Design Services
By choosing our design services, you gain not only a skilled designer but also a collaborative partner dedicated to bringing your vision to life through thoughtful and impactful design solutions.
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