Shortfundly offers multi-channel end-user/subscriber support for your streaming platform to address queries & issues while keeping business disruptions at bay. It allows you to focus on your core business i.e. content creation/syndication/enhancements and leave end-user support to us.
Provide Personalized Support for Your OTT Subscribers
Tattle is a web-based ticketing & collaboration platform where customers can participate in responding to queries/issues when support executives need help. All the issues reported across support channels will be tracked with unique identifiers.
Shortfundly assures faster response & resolution without geographic limitations. A team support executives will work 24/7/365 on a shared services model to provide responses to end-users queries across the channels.
Depending on the preference of each end-user, support requests can be raised across Calls, Emails, Live Chat & Ticketing systems thereby making it user-friendly and comprehensive for the end users.
Support for any technical issues/queries of End Users is directly addressed by the Shortfundly team (in many cases without the involvement of the customer) leading to a faster resolution to End Users’ queries.
Customers can be assured of SLA-based responses and updates to their end users on various queries/issues raised across support channels.
Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently with Shortfundly Services.
Our Professional Services team works with you to ensure a hassle-free integration of streaming capabilities into your existing IT infrastructure and processes.
Learn more →We deliver high-quality, customized CMS management services. We ensure all requirements associated with CMS are met on time, while you work on your core business strategy.
Learn more →By choosing our design services, you gain not only a skilled designer but also a collaborative partner dedicated to bringing your vision to life through thoughtful and impactful design solutions.
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